Danamon Call Center Service Options for Customers
If you become a customer at Danamon Bank, you need to know Danamon’s call center.
Of course, in each transaction process, customers need information about the rules, conditions and other conditions. With this service, any process conducted by customers can be easily implemented. Meanwhile, complaints or criticism cannot be separated from the service.
In addition, in all its transactions, the Bank must have problems. However, as a professional financial institution, Danamon prepares a response and communications services with its clients. In addition, it is also very open when its clients submit suggestions for criticism of responses, etc. Here the role of Danamon call center is to provide the best service for the user service.
However, if you look at the effectiveness of the reports provided by the media, this is very efficient and efficient. Because you can consult and communicate directly with the user service, as well as explain or respond to it more easily.
Danamon Call Center Service за муштерии
Below are some Dunamon call centres that can be contacted by customers.
When you need communication with the Bank 1500090, In the meantime, if you have a home outside Indonesia, contact 021 2354 6100.
But looking at the effectiveness of these reports in the media, it is very effective and effective. Because you can consult and communicate directly with the user service, as well as explain or respond to it more easily.
- Interactive voice response
In addition to using a credit to communicate with the customer service , you can use interactive voice response.
Regarding the problem of blocking credit cards, you can use code 211, while you use 212 for debit cards. Code 221 for obtaining equilibrium information. Code 222 to transfer the account mutation problem. You can also change your phone pin using the short code 225.
Direct-speaking counselling can use 220. To get information about Dunamon credit cards, both Visa and Master Card can use 2 32. The advantage of using this service is that efficiency can be maintained. In addition, it does not require a large pulse to perform.
- Hello, Danamon.
Hello Danamon service is available 24 hours for user consultation needs. Hi, Dunamon can be used by both customers and non-customers. For people who want to become customers, they can request information related to the rules and other basic information.
To use this service, please use the 1500090 number while using GSM is 677777. If you want to include a file, you can go to Email: hellodanamon@danamon.co.id.
Other options get a service for users
Below are some options for useful services to choose from.
- Web mail
Another alternative if you don’t want to spend too much credit is to use webmail. However , the bank ensures that data security is not spread to other people.
Forsocial media on Facebook, please follow danamon bank fanpage, the bank’s Instagram account is @mydanamon. Meanwhile, if you are used to using LinkedIn, Danamon can be contacted via PT Bank Danamon Donesia, Tbk.
After you send all the data, just wait for a response from the customer service .
- Social media
If you are very active on social media, You can also use social media to contact Danamon Call Center services @hellodanamon. if you need news of the events and so on, please go through the @danamon.
If you use Facebook, please follow the Fanpage of Danamon Bank. If you’re using the Instagram app, you can send it to @mydanamon. If you are used to using LinkedIn, Danamon can be contacted via PT Bank Danamon Donesia, Tbk.
In addition to excess costs and benefits, the use of social media to contact the user service lasts more than getting a response from the user service. It is better not to use this service if there is an urgent need.
But to overcome this, you can use the Dingtone app. This app is given to provide Danamon call center services directly to the customer service to which it will respond at the time. This account gives 5 minutes free of charge for users to communicate.
If you want a detailed and easy explanation, you can report directly to the nearest Danamon Bank office.
Flow of complaints toDunamon Bank
Once the customer has filed a complaint in different ways in which we explained above, the bank first sees the need. If it can be completed at that time, the customer service will give advice directly.
However, if the problem is severe, Danamon staff will try to solve it for 20 days. This work is needed because they will communicate directly with the other party. Typically, complaints filed going through this process are those seeking further research with third parties cooperating with Danamon Bank.
Then staff will inform the findings or actions on their part. If it feels like it takes longer, it will be passed on to the customer. If the bank’s actions taken can solve the problem, then the problem is solved.
However, if the bank cannot solve the problem, it can apply for facilities for bi or OJK. To submit an application to bi, you can use contact 1500 131. It can also be via email bicara@bi.go.id. As for applications to KLA, you can contact 1 500 655. If you wish to contact by e-mail, please send a complaint with konsumen@ojk.go.id address.
Claims for filing problemswith Danamon Bank to OJK / BI
However, in order to appeal to the BI and ojk, there are conditions that must be met by the customer.
Another condition, the problem facing Danamon Bank and the client is a civil act that has no legal decision or is still in the process of being resolved. Finally, this service will be provided if the loss experienced by the customer is a maximum of 5000 million rupees.
In communicating with Dunamon call centers, using the above methods, remember ethics.
When you face legal questions, don’t forget your position. Whether the source of the problem is the bank or you. If you find a bank or third party, you can strongly prepare evidence. In order to be properly completed at the Danamon Call Centre before it reaches the OJK or BI.