24-hour Telkom Complaints Call Center Here’s how to contact them
Telkom’s 24-hour call centre for complaints is really very important for consumers. Its existence facilitates various kinds of complaints. In addition, consumers can also ask a number of questions to clarify the services to be obtained. But in reality, the service is not entirely useful.
Some consumers do not use it when they have problems. In fact, these consumers also feel upset when the problem is felt. However, the main problem became ignorance of how to contact CS. Some people often feel embarrassed when they want to contact him. Please be aware that the path of thinking is completely wrong.
Don’t let the device in the form of a 24-hour Telkom complaint center be wasted. If this happens, you will really be hurt. The confusion that was felt was not finally resolved when the confusion was supposed to disappear immediately when contacting the call center. Therefore, let’s get acquainted with the call center at a glance.
Find out more about the Telkom call center
The call center is one of the services that Telkom provides to its consumers. With this service, it is hoped that it will be possible for consumers to make it easier to complete various types of activities. If you want to contact him, you can choose a time at any time. That’s because its CS is available 24 hours.
However, there is a difference when contacting the Telkom complaint center 24 hours during working hours with other hours. When a call center is contacted during working hours, the number of CS available is very large. With so many CS, every question will be answered faster.
You will feel different things if the communication with CS takes place in another hour. There is less CS available at this hour. With this amount, it takes a little longer to pick up the phone. However, time is not as long as we imagine.
It is enough to wait a while until the 24-hour call center of complaints by Telkom is ready for service. Another frequently asked question from consumers in connection with this call center relates to costs. Some people have wondered if the cost of contacting a calling operator was free or charged.
Here it is emphasized that calling the call center sets the rate. The tariff itself is in accordance with the provider used. The more the provider sets expensive costs, the more expensive the tariffs become. In addition to using a smartphone, it is possible to contact the call center via a landline.
When contacting it through a landline, the cost is also according to the landline. Of course, these costs are of course cheaper compared to using a provider. Therefore, it is highly recommended to use a landline when contacting the 24-hour Telkom Complaint Center.
Contact Telkom’s call center by phone
The easiest way to contact Telkom’s call center is to use your phone. As already explained, CS can be contacted via smartphone or landline. However, please note that the number it uses is different. When using a smartphone, you should call 021-147.
Before making a direct call, make sure that electronic credit is available. There is no minimum amount of credit when calling. But make sure that the credit is not less than 25 thousand. This amount can contribute to gaining flexibility in communication. This will avoid the phone breaking halfway.
As far as disconnection is concerned, communication must take place from the beginning. If it is confirmed that the credit is sufficient, immediately call the number through your smartphone. When the ringtone is complete, an auxiliary service will be available to explain the choice of features in the 24-hour Telkom complaints call center. To reduce the time, select the number 1.
By selecting this number, the service will immediately turn into Indonesian. After selecting the number 1, select the number 2. There you will be immediately redirected to direct communication with CS. This is because the number 2 itself is devoted to complaints in the form of malfunctions.
From there, wait to get in touch with CS and you can file a personal complaint immediately. If you use a landline, the number is 147. When a 24-hour Telkom complaint center is contacted via a landline, the method is slightly different from using a smartphone.
This is because they will not be able to choose a number as when using a smartphone. Contacting via landline will instantly redirect you to CS. This also reduces the time required. The only time requirement is to wait for CS to be available.
Contacting him can also be done through social media
The main problem when contacting a 24-hour complaint call center by Telkom lies in the cost. There are several conditions when you need to contact him when the credit supply is not available and the landline is not owned. If this issue occurs, contacting via social media may be an option.
Telkom uses two social media. These two social media include twitter and facebook. If you look at the ease of contacting, it would be better to contact via twitter. To contact him, first prepare your personal indihome number.
This is because the number will be asked later. When you’re ready, log into your personal Twitter account and follow the company’s official Twitter account with TV. The account itself uses the @Telkomcare id with characteristics like most official accounts. If you want to contact him, you can DM or mention.
Basically, indicate the privately owned indihome number along with the complaints that occur. In fact, instead of using a mention, it would be better to contact him via DM. This is because DMs are much more private in nature. Wait until you receive a direct response from Telkom. This waiting time shall not exceed 24 hours.
Usually, after answering Telkom, he immediately solves the problem. Filing complaints can also be done using the Facebook Messenger app. The way to contact him himself is quite similar to using twitter. First, you need to log in to your personal Facebook account.
Then search for a Telkom care account and send a message via Facebook Messenger. In the message, details of the problem are required, along with a personal indihome number. The waiting time is also no more than 24 hours. Since he did not receive a direct answer than by phone, patience was of course required when contacting him.
If this problem occurs, contact the call center
There are several problems that make consumers obliged to contact the 24-hour Telkom complaint center. But among these problems, one of the most important conditions is when signal interference occurs. Telkom itself is the largest provider of signal services in Indonesia.
If the signal has a problem, you as a consumer will of course be at a disadvantage. In addition, you also need to contact the call center if there is damage to the devices Telkom installed at home. If the device is damaged, it is definitely not possible to use all services. This is very harmful to you who, in fact, have already paid.
In addition, you need to contact the call center if there are questions about services that are not yet understood. Be aware that the existence of CS does not only help to solve various kinds of problems. CS also serves to help consumers clarify their knowledge of the services they receive.
Do not allow yourself to feel wronged because of services that are not at will. If this happens, the real mistake lies only with you. To contact the call center, the problem must end. After all, contacting Telkom’s 24-hour call center for technical complaints is quite simple.