The goods arrived late? Contact the JNE Call Center in this way!
If you often use JNE expeditions, you just need to contact the JNE call center when you are faced with problems with the delivery of goods. JNE itself is actually a company founded in the 1990s that serves the public in terms of customs services, especially imports.
This shipping and logistics company is indeed quite famous in Indonesia and is even often used as one of the best options for buying and selling transactions online. JNE’s products and services are also very diverse, ranging from JNE Express, JNE Logistics to JNE Freight.
Ifyou make a purchase online, youwill usually be asked to choose an expedition for the delivery of the product when checking out. There are so many e-commerce companies that use JNE expedition services because they are experienced and rarely face problems, even you always use JNE, right?
then what to do if suddenly the goods do not arrive, although they have passed the scheduled delivery time? In addition to contacting the JNE Call Center , in fact, you can first perform online tracking to find out the location of the goods. However, in this article, we will actually discuss the ways to contact CS JNE.
Check receipts using other websites
When you shop online, you can usually see the specified receipt number and check the receipt number. Although, in fact, in e-commerce, it was noticed that the process of sending goods has reached where and others.
However, sometimes there are some obstacles that prevent tracking of the e-commerce receipt number from being updated. From there, you can check using the official JNE website. However, if the official website has not been updated or there are technical problems, you can use other sites for checking receipts.
Some of the sites recommended for checking receipts to use are resi.id namely by going to the main page of the site resi.id then entering the receipt on the package, pressing enter and following other instructions. This will show the status of your package or you can also check on other websites such as:
- com
- id
- com
If you’ve checked on various receipt verification sites but still don’t see an update to the status of your package, you can contact the JNE Call Center. There are many ways you can make complaints or simply search for information about parcel delivery.
You can do this in several ways to directly log in to JNE customer service, namely through the specified email address, by contacting JNE’s social media accounts and using the hotline service or the phone number that has been provided. In fact, you can also visit the Ask Joni page to get directly to the head office.
Contact the JNE Call Centre by email
This method is often carried out because it is simpler , since you also do not have to spend a lot of money. So all you have to do is send an email to the official JNE email address, which is customercare@jne.co.id about the complaint you want to make, and the tip is to send it in the correct format.
When sending an email, do not leave the subject section blank, the correct format is the subject of the content with the complaint, for example, “problem package”, then fill in a clear description or explanation of the problem you are facing in the body of the email. We recommend using a list of what are the obstacles to making CS easy to understand.
In the description section, do not forget to add the name of the recipient, the name of the sender and the active mobile phone number. You can also add a photo if it is really necessary as proof that there is actually a problem with the sent package. So you don’t need to contact the JNE Call Center on the hotline service, you can first do it by email.
After sending the email, all you have to do is wait for a response fromc u s tothe mer service, where the duration depends on the queue. It’s possible that after a few minutes, your administrator can immediately read and reply to your email. You may also need to wait a few hours or a few days.
Push notifications via JNE social media accounts
In addition to the above method, namely, sending a complaint to the specified email address, you can also send a message through JNE social media. but first, make sure that the message to JNE’s social media is actually its official social media account. In fact, it is reported that filing complaints through social media accounts is faster than email.
JNE’s official social media accounts are Facebook @JNEpusat, Twitter @JNE_id, and Instagram @jne_id. Keep in mind that the JNE call center on social media accounts consists of three accounts, namely Facebook, Twitter and Instagram, so the rest open official JNE social media accounts, so you need to be careful.
In addition, recently there has been a huge growth on behalf of certain companies or expeditions. So really make sure your social media account is the official JNE account to minimize the occurrence of unwanted events. Then how to send a complaint through a social media account?
You just need to send a message to one of the official social media accounts, and the format can be equated with sending a complaint by email. You need to add the sender’s name, the recipient’s name, receipt number, and mobile phone number, which is still active, and give some explanations about the problems that arise.
Access to the JNE call center on the Ask Joni website
Another option is through the Ask Joni page. This single site is a dedicated page that is actually provided by JNE to make it easier for customers or customers to convey problems. How to make a complaint on the Ask Joni page is also very simple, namely:
- The first step is to open the Ask Joni page https://www.jne.co.id/id/hubungi-kami/ask-joni
- Then you can fill in the necessary data, such as name, address and mobile phone number
- In the theme column, you can select customer service
- In the notification column, you can fill in or tell you about the complaints you are experiencing
- Then click send message
Just like when you contact the Call Center service via email or j&t social media account, make sure you also enter the receipt number, sender name, and recipient’s name so that JNE can track or verify the location of the package. As for the answer from the Ask Joni website, you can get the answer from the entered mobile phone number.
That is why in the column of the mobile phone number, fill in the number that is still active or the number used when sending the package to make it easier for the JNE to make it easier to contact. In fact, in addition to the above methods, you can also contact the JNE Call Center through the hotline service or make a direct call.
The JNE hotline number is 021 29278888, where you can call the number and wait for the operator to answer the call, then press the extension button to connect to the handling section. Then you can communicate in both ways using the hotline service.
But, unfortunately, why the hotline service is rarely used, because if you call directly to the specified number, the phone fee may be charged depending on the provider used. I wonder if users want to complain to the JNE call center via email or social media accounts.